1. Definitions
1.1. The following terms are used in these mediation conditions:
1.1.1. Website: available platform that can be reached via https://optimalhouses.com/, including all associated subdomains.
1.1.2. Owner of the Website: the Sole Proprietorship Optimal Houses
1.1.3. Buyer: the person who makes a purchase on the above-mentioned website.
1.1.4. Seller: the company that sells movable goods to the Buyer either as a producer or as a dealer.
2. General provisions
2.1. These Rules of Purchase and Sale of Goods (hereinafter referred to as the Rules), upon their approval by the Buyer (following the Rules and accepting the „I have read and agreed to the Terms and Conditions“), is a legal document binding on the parties, specifying the rights and obligations of the Buyer and Seller, terms of purchase and payment for goods, order of delivery and return of goods, liability of the parties, and other provisions related to the sale of goods in the „optimalhouses.com“ online store.
2.2. The seller keeps the right to change, correct or supplement the Terms and Conditions at any time. Buyers will be notified on the login page of „optimalhouses.com“ about any changes, corrections, or additions to the Terms and Conditions and will need to re-approve those. The change of rules is valid only for those ordered goods for which the order was submitted after the change of the Rules.
2.3. Allowed to shop at „optimalhouses.com“ online store are:
2.3.1. Active natural persons, i.e., persons who have reached the age of majority, whose capacity is not restricted by law;
2.3.2. Minors aged between 14 and 18, only with the consent of parents or carers, except when they are self-disposing of their income;
2.3.3. Legal entities;
2.3.4. Authorized representatives of all the above-mentioned persons.
2.4. The Seller approving the rules, also guarantees that in accordance with Rule 1.3., the Buyer has the right to purchase goods in the online store.
2.5. The agreement between the Buyer and the Seller will be considered as concluded from the moment when the Buyer clicks on the button „Buy“ after entering the shopping cart, indicating the delivery address, selecting the payment method, and accepting the Seller’s terms and conditions.
3. Purchase agreement
3.1. The agreement between the Buyer and the Seller is considered to be concluded from the moment when the Buyer chooses the purchased item(s), has formed a basket of goods and has clicked the button „Buy“.
3.2. „optimalhouses.com“ is not obliged to inform the Buyer separately about its agreement to conclude a contract. It is considered, that „optimalhouses.com“ approves the order from the moment it is executed.
3.3. Each Purchase Agreement concluded between the Buyer and Seller is registered and stored in the database of „optimalhouses.com“ online store.
4. Prices of goods, payment order and terms
4.1. The prices of goods in the online store are indicated in euros.
4.2. The Agreement is valid from the moment when the Buyer clicks on the Buy button. The Seller confirms it by sending a confirmation letter to the e-mail address indicated by the Buyer.
4.3. The buyer undertakes to pay for the goods immediately. Only upon receipt of payment for the goods, the order will be set for shipmen and the delivery period of the goods starts to run.
5. Delivery of goods
5.1. Goods are delivered by the Seller or his authorized representative.
5.2. The Seller undertakes to deliver the goods to the Buyer in accordance with the terms specified in the product descriptions or in the section delivery and return. These terms do not apply in cases when ordered goods are not available in the warehouse. In that case, the Buyer will be informed about the lack of goods ordered by him. At the same time, the Buyer agrees that, in exceptional cases, the delivery of the goods may delay due to unforeseen circumstances.
5.3. The buyer, when ordering the goods, undertakes to indicate the exact place of delivery of the goods.
5.4. The buyer undertakes to accept the goods himself. In the case that the Buyer is not able to accept the goods by himself and the goods are delivered to the indicated address, the Buyer is not entitled to claim regarding the delivery of the goods to another entity.
5.5. In the event that the Buyer, on the basis of terms and conditions, refuses the contract of Purchase, he is obligated to pay all direct costs of returning the goods to the Seller.
5.6. If there is no possibility to deliver ordered goods in one shipment, „optimalhouses.com“ has the right to deliver goods in several shipments.
5.7. The Seller is released from liability for violation of delivery terms in all cases, if the goods are not delivered to the Buyer or delivered with a delay due to the fault of the Buyer or due to circumstances caused by the Buyer.
6. Product quality, warranty
6.1. The features of each item sold in the online store „optimalhouses.com“ are described in the product description, technical parameters are listed in the „Specifications“ section.
6.2. The seller is not responsible for the fact that the goods in the online store may not correspond to the actual size, shape, and color of the goods in their color, form, or other features due to the monitor used by the Buyer.
7. Return and replacement of goods
7.1. The Buyer can use the right for returns and replacements of goods within 30 days from the date of delivery of the goods. Selected goods may have an extended return policy. Please refer to the specific product’s description (section “Shipping and Returns“) for more information.
7.2. The returned item must be in the original order packaging, not damaged by the Buyer, with its original appearance (undamaged, undisputable labels), (this does not apply in case of returning a defective product), the same items as received by the Buyer.
7.3. In the case of a return of goods on the basis of 5.1. the Buyer has to cover the costs for the return. In case the Buyer receives damaged items, the Seller undertakes to take such goods and replace them with not damaged goods. If the Seller does not have the same goods, he returns to the Buyer the money paid for the goods no later than 10 business days.
7.4. The Seller has the right not to accept goods returned by the Buyer if the Buyer does not follow the terms and conditions for the return of goods specified in this article.
8. Responsibility
8.1. The Buyer is solely responsible for the accuracy of the data provided in the registration form. If the Buyer fails to submit accurate data in the registration form, the Seller is not liable for the resulting consequences.
8.2. The Buyer is responsible for the actions taken in the „optimalhouses.com“ online store.
8.3. The Buyer is responsible for transferring his/her login data to third parties. If the online store „optimalhouses.com“ is being accessed by a third party using the customer’s login data, the Seller considers this person as a Buyer.
8.4. The Seller is exempted from any liability in cases where the loss arises from the fact that the Buyer, despite the Seller’s recommendations and obligations, did not read these terms and conditions, although such an opportunity was granted.
8.5. The Seller is not responsible for the information or activities on websites of other companies, institutions, organizations, or individuals, that are referred to in the online store. The Seller does not oversee, control or represent these companies, institutions, or individuals.
8.6. In case of damage, the damaged party compensates for direct losses incurred to the other party.
9. Exchange of information
9.1. The seller sends all messages and necessary information to the e-mail address provided by the Buyer.
9.2. The Buyer sends all messages and questions to the e-mail address provided by the Seller in the „Contacts“ section of the online store.
10. Mobile Message Service
10.1. The complete mobile message service terms can be found in the Mobile Terms of Service page.
11. Final provisions
11.1. These terms and conditions for the purchase of goods are concluded in accordance with the laws and other legal acts of the United States.
11.2. All disputes arising from the execution of these terms and conditions will be resolved by negotiation. Failing to reach an agreement, disputes shall be resolved in accordance with the procedure established by the laws of the United States.
